Every survey people search for by name, with the questions already written.
Not a list of labels. Each one carries a real set of questions, an explanation of how the score is worked out, and a list of the mistakes that ruin it. Read the whole thing before you sign up for anything.
Customers
NPS survey
Net Promoter Score℠ is the most asked question in business, and the most wasted. The score tells you where you stand. The sentence after it tells you what to do. FreeSurvey gives you both on the same page.
Read the questionsCSAT survey
Customer Satisfaction Score measures one specific interaction rather than the whole relationship. It is the right tool immediately after a purchase, a support ticket or a delivery, and the wrong tool for a quarterly health check.
Read the questionsCES survey
Customer Effort Score asks how hard somebody had to work to get what they needed. It is the best single predictor of whether a customer sticks around after a support contact, and it is more actionable than satisfaction because effort has a cause you can go and remove.
Read the questionsEmployees
eNPS survey
Employee Net Promoter Score borrows the NPS® question and points it at the people who work for you. It is a good measure and an easy one to ruin, because the moment somebody suspects their answer is traceable, you stop measuring morale and start measuring caution.
Read the questionsPulse survey
A pulse survey is short, repeated, and always asks the same core questions so you can watch a line move. The point is not the score in any single month. The point is the shape over six of them.
Read the questions360 feedback survey
A 360 asks the people around somebody the same set of questions: their manager, their peers, the people who report to them, and the person themselves. The gap between how somebody sees their own work and how everybody else sees it is usually the most useful thing on the page.
Read the questionsExit interview survey
The face to face exit interview has a known problem: almost nobody uses it to be candid, because they want a reference and they want the last two weeks to be pleasant. A written survey, sent after the notice period rather than during it, gets closer to the truth.
Read the questionsEmployee engagement survey
An engagement survey is the long one, run once or twice a year. Its job is not to produce a number, because eNPS already does that in one question and does it more often. Its job is to tell you which specific parts of working here are holding the number down.
Read the questionsTeaching and events
Course evaluation survey
A course evaluation is easy to run and hard to read, because the useful part is written and there is a lot of it. The charts tell you the shape. The written answers tell you what to change. FreeSurvey groups the written ones so you can see the six things people said, rather than the two hundred times they said them.
Read the questionsEvent feedback survey
Event feedback has a short half-life. Ask in the room and you get detail. Ask on Monday and you get a mood. Everything about this survey is built around being answerable on a phone, standing up, in under a minute.
Read the questionsResearch
None of these is quite it? Describe yours in a sentence.
Say who you are asking and what you need to find out. You get a full draft back with the question types already chosen, and you edit it from there like any other survey.